Express mail cannot be delivered to a postal box or only by postal code. Express will be delivered to the addressee provided by the sender, but not necessarily directly to the recipient himself. If the addressee has a centralized receiving point, the express will be dispatched to that receiving point.
When the express is about to be delivered or fails to be delivered successfully, S.C.H.T. can notify the recipient and provide the recipient with the following alternative delivery methods, such as assigning other dates, dispatching without signature, addressing or self-referring at S.C.H.T. service point. The sender has the right to request the exclusion of such means of delivery.
In one of the following cases, S.C.H.T. will make reasonable efforts to return the express to the sender, so the additional costs incurred will be borne by the sender: the express is deemed to be unacceptable under Article 2 of these Terms and Conditions; the customs considers that the sender underreported the value of the goods; it is impossible to determine or find the recipient reasonably; and the recipient refuses to accept the express or pays customs duties or express charges. If it cannot be returned, the express can be abandoned, disposed of or sold without any responsibility to the sender or others for the above-mentioned acts, and the income will be returned to the sender after deducting tariffs, express charges, related management fees and processing fees. S.C.H.T. has the right to destroy the express if the law prohibits S.C.H.T. to return the express to the sender or if the express belongs to dangerous goods.
S.C.H.T. has the right to open and inspect express mail without notice, as required by security or customs or other regulatory authorities.
5. express fee
The freight charges of S.C.H.T. will be calculated according to the higher of the actual weight calculation standard and the volume weight calculation standard of each cargo. S.C.H.T. can weigh and measure any cargo again to confirm its calculation data.
The sender or the recipient (when S.C.H.T. represents the recipient) shall pay or return to S.C.H.T. all the express fees, other fees, tariffs and other taxes incurred by S.C.H.T. in the express service collected by or on behalf of the sender and the recipient. S.C.H.T. has the right to demand tariff payment before express delivery.
S.C.H.T. has the right to charge the corresponding service fee if the S.C.H.T. represents the recipient who has not opened an account with S.C.H.T.
6. Responsibility of S.C.H.T.
6.1 Regardless of the applicability of the Montreal Convention or the Warsaw Convention, S.C.H.T. shall be liable for any express ticket transported by air (including land or stopover in express transport) for a lower amount: (i) the current market value or declared value; or (i i) 19 SDRs per kilogram (about $26/kg). The above limitation of liability also applies to other modes of transport, unless express is transported only by land, the limitation of liability for land transport is as follows.
Regardless of the applicability of the International Convention on the Transport of Goods by Road, S.C.H.T.'s liability for international express mail transported by land should be limited to the following amounts: (i) current market value or declared value; or (i i) 8.33 SDR per kilogram (about $14 per kilogram). The above limitation of liability also applies to inland transport if no mandatory or lower limitation of liability is provided for in applicable domestic transport laws.
S.C.H.T. shall bear no more than 20 RMB/kg of full responsibility in any express transport which is only transported in China. If the sender considers that the above limitation of liability is insufficient to compensate for the loss, he shall make a special declaration on the value of the goods and require insurance or self-insurance in accordance with Article 8 of these Terms and Conditions.
The liability of S.C.H.T. for damage caused by express mail per ticket shall be limited to direct losses and shall not exceed the limit of each kilogram stipulated in this Article. S.C.H.T. does not bear any other loss or damage (including but not limited to loss of profits, revenue, interest and future business), whether these other losses and damage are special or indirect, whether S.C.H.T. is aware of the risk of such loss or damage.
6.2 S.C.H.T. will make reasonable efforts to dispatch express mail in accordance with its normal transport standards, but these standards are not binding or constitute an integral part of the agreement. S.C.H.T. shall not be liable for any loss or damage caused by delays in transport. However, for some express mail, the sender has the right to claim for limited delay compensation according to the terms and conditions of the refund guarantee.
Learn more about the refund guarantee
7. Claim time limit
Any claim must be submitted in writing to S.C.H.T. within 30 days after S.C.H.T. accepts the express mail, otherwise S.C.H.T. will no longer be liable. Each courier can only claim once, and such compensation will be used as a complete and final solution to the losses and damages concerned.
8. Cargo Insurance
If the sender fills in the insurance item on the front of the bill of lading or submits the request for insurance on behalf of the sender through S.C.H.T. e-commerce tool, and pays the required insurance premium, S.C.H.T. can insure the sender for the loss of the express or the damage of the express itself in accordance with the value of the goods. Cargo insurance does not cover indirect loss or damage, nor does it cover loss or damage caused by transport delays.
Learn more about cargo insurance
9. Force Majeure
S.C.H.T. shall not be liable for any loss or damage caused by any loss or damage beyond the scope of S.C.H.T. control. These original causes include but are not limited to: electromagnetic damage or deletion of electronic audio-visual pictures, data or records; inherent defects or characteristics of express mail (whether S.C.H.T. knows it or not); actions or omissions of non-S.C.H.T. employees or persons not contracted with S.C.H.T., such as senders, consignees, third parties, customs or other government departments; force majeure, such as earthquakes, dragons. Tornadoes, storms, floods, fogs, wars, air crashes, embargoes, riots, civil unrest or labor incidents.
10. Guarantee and liability of the sender
If the sender violates the following guarantees and statements, the sender shall indemnify S.C.H.T. for the losses and damages caused thereby:
_All information provided by the sender or his agent is complete and accurate;
According to Article 2 of these Terms and Conditions, the goods are shipable;
_Goods are prepared by trustworthy personnel on the premise of safety and to ensure that S.C.H.T. is not improperly interfered with during the preparation, storage or transportation of goods;
_The sender complies with the provisions of the Customs, Import and Export, Data Protection Law, Sanctions and Embargoes, and other laws and regulations;
For express transportation, customs clearance and delivery, the sender has obtained all the necessary consent with respect to the personal information provided to S.C.H.T. by the sender, including the recipient's information, such as e-mail address and mobile phone number.
The sender accepts all routes and detours, including possible transit stations.
12. Application of Law and Dispute Resolution
Considering the interests of S.C.H.T., all disputes relating to the terms and conditions of this clause will be subject to the non-exclusive jurisdiction of the courts of the country of origin of the express and the law of the country of origin of the express, irrevocably accepted by the sender.
The invalidity or unenforceability of any part of this clause and conditions shall not affect the validity and enforcement of other clauses.